Shipping Policy
Shipping Terms
At Slumber, we strive to process your order quickly, efficiently and sustainably by always selecting the most eco-friendly shipping methods available. Below you will find information on our shipping costs and delivery times.
Processing Time
Orders placed Monday to Friday before 23:59 will be processed and shipped on the same day. Orders placed on weekends or public holidays will be shipped on the next working day. Once your order has been dispatched, you will receive a confirmation email containing tracking details.
Shipping Costs
Slumber always selects the most environmentally sustainable shipping option available. The good news: this sustainable shipping service is always free for our customers, regardless of order value or destination country.
Estimated Delivery Times by Country
Our estimated delivery time for the countries listed below is 5–7 working days (weekends included):
- Netherlands: 5–7 working days
- Belgium: 5–7 working days
- Germany: 5–7 working days
- Other countries: 5–7 working days
Please note that these delivery times are estimates and may vary due to external factors such as delivery partners and public holidays.
International Shipping
We currently do not offer international shipping to destinations outside the EU. We are working to provide additional shipping options in the future.
Delivery Delays
While we make every effort to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, such as customs inspections or high workloads for delivery providers. Slumber accepts no liability for delays caused by such external factors.
Tracking Information
Once your order is dispatched, you will receive an email with tracking information so you can monitor your parcel.
Lost or Damaged Parcels
If your parcel arrives damaged, please contact us immediately at support@Slumber-us.com and attach photos showing the damage. For undelivered parcels, please check the tracking information and get in touch with the delivery service. We are always ready to assist you.